Refund Policy

1.Response Time Guarantee

• We guarantee to respond to your support queries within 24 hours.
• If we fail to respond within this timeframe, you are eligible for a full refund of your subscription fee.

2.Issue Resolution Guarantee

• We aim to resolve all customer issues within 48 hours of receiving your query.
• If we cannot resolve your issue within this timeframe, you may request a full refund — no questions asked.

We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3.Eligibility for Refunds

You are eligible for a refund if:

• You have an active subscription with WebCura Shield.
• You submitted a valid support request through our official support channels (email, support ticket, or dashboard).
• WebCura Shield failed to meet its response or resolution commitments as outlined above.

4.Refund Process

• Refund requests must be submitted to [email protected]
• Refunds will be processed to your original payment method within 7–30 business days.(As per payment gateway policy)
• You will receive confirmation once your refund has been processed.

5.Non-Refundable Situations

Refunds will not be issued in the following cases:

• Failure to use or configure WebCura Shield services correctly on your website.
• Issues caused by third-party integrations, hosting providers, or external factors beyond WebCura Shield’s control.
• Refund requests made outside of the guaranteed conditions (response or resolution delays).

6.Commitment to Fairness

We believe in transparency and fairness. Our refund policy is designed to ensure accountability from our side while protecting customers from unsatisfactory service. If WebCura Shield fails you, we will make it right.

7.Contact Us

If you need to request a refund, please contact us:
Email: [email protected]